Your association does not have keys to individual condominium mailboxes. Only the postal service or a locksmith can provide access to your mailbox.
The easiest way to gain access is to remove and replace the lock:
Leave a note for the mail carrier explaining that you must change your mailbox lock and ask the carrier to remove the retaining clip holding the lock in place.
Determine the manufacturer and model of the mailbox.
Purchase a replacement lockset that fits your mailbox. Clark-Devon Hardware stocks all brands. They cost about $12.
Make a couple duplicates of the new mailbox lock keys while you are there.
Install the lock in the mailbox (no tools necessary).
Keep an extra key in a safe place. If you submit a key to our office, we will engrave it and tag it with your unit keys. You may obtain it during business hours if you lose other keys.
If you have any questions, please contact us for clarification at 773-856-5100.
Alternately, Chicago Condo Management can purchase and install a new mailbox lock on your behalf. The total cost for labor and parts is $65.